Save Time - Phone Management

The telephone is a great business tool.  The telephone connects you to your clients, opposing counsel, and the courts.  However, just like any other piece of technology, the telephone must be managed.  Here are some tips on effective ways to manage your telephone.

1. Head Set Use:  Headsets are great for when you will be on the phone for long periods of time and will free up your hands.
2. Batch outgoing calls:  At regular interverals during the day, make all of your return calls and direct calls in one batch.  Make a list and check them off.
3. Make sure needed files at your fingertips when making calls.
4. Make pre-call notes to keep the conversation focused.
5. For difficult to reach people - schedule a time for the phone call.
6. Effective Use of Voice Mail:  Make sure you leave detailed messages and then ask for a detailed response.  With the use of detalied messaging, even if you are never able to actually "connect" with the caller, important information can be conveyed and elimiate the need for continued callbacks.